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Common Issues

IssueBest bet for help
Most issues including;
File won't upload
Grades don't display
Video won't play
Clear browser cache
Try a different browser (Chrome or Firefox)
Mobile app issuesUninstall app, restart device, then re-install the app
Can’t upload file - storage quota exceededEach student has 100MB file space. 
Delete unneeded files first, then upload again.
Course list doesn't show all your coursesCustomize your course list
iClickeriClicker Resources and Support
Video and media issuesHow to view Microsoft Stream videos
Canvas login page is slow to loadUse the direct link webcms3.colostate.edu/canvas
Check Canvas System Status


NetID, email, antivirus software, campus networkHelp Desk (970) 491-7276
Technical support and computer repairComputer Diagnostic Center (970) 491-2271
Computer Repair Center (970) 491-1998
Broken course links
Other course content problems
Contact your Instructor
Macmillan, McGraw-Hill, Pearson, Proctoring software, Echo360, etc.Contact your Instructor
Noncredit SupportNoncredit Support
Anything elseCanvas Questions